Changing Testing Appointment or Location

If you are unable to keep a testing appointment on your scheduled date or at your scheduled location, you may change your date or location within that testing window and within your chosen testing region using the information on your Scheduling and Admission Permit to contact Prometric. You will need to provide your Prometric Confirmation Number when you reschedule. A request to reschedule an appointment must be made by noon local time (of the region you’re registered to test in as noted on your permit) at least two business days before your testing appointment. When contacting Prometric by telephone, you must speak with a representative. Leaving a voice mail message does not satisfy the requirement to provide advance notice.

If you need to reschedule your appointment but cannot provide at least two business days’ notice, you must contact the ICVA for further information. You will be charged a rescheduling fee and will have to wait to reschedule your appointment until your eligibility has been reset. Having your eligibility reset does not guarantee an opening will be available within the testing window or during any extension granted by the ICVA.

If you need to change your testing region, your eligibility must be reset, and a new Scheduling and Admission Permit must be issued for you. You will be required to pay additional fees. Any changes in your testing region must be made at least 14 days prior to the start of the testing window.