Grievances

If you believe that the administration of the examination or the examination conditions adversely affected your performance, for consideration, you must send a signed, written request to the ICVA for an investigation. Such requests must be received by the ICVA within ten (10) days following your test date. Indicate the date and location of the administration and provide a description of the event in as much detail as possible. Filing a complaint with Prometric staff, although advised, is not sufficient in and of itself.

Each grievance filed with the ICVA will be evaluated. If your complaint can not be substantiated through analysis, or if it is determined that your performance was not adversely affected, the score as reported will stand. However, if your complaint can be supported, appropriate corrective action will be taken.