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Candidates who reschedule a confirmed CPE or PSA date in the event of emergencies and unforeseen situations (such as a medical condition pertaining to the candidate or a death in the immediate family) may do so without expectation of a refund. All fees are non-refundable. If given sufficient notice, the NEB will try to fill that vacated CPE or PSA seat. Only if the vacated CPE or PSA seat is filled by another candidate and paid for, then the original candidate’s fees, minus a 10% administrative fee, will be transferred to his/her rescheduled CPE or PSA seat.
Requests must be forwarded as soon as possible in writing to the NEB office and must be supported by documentation from a doctor or other appropriate authority. Rescheduling requests will only be granted at the discretion of the NEB, and candidates will be notified as soon as possible regarding the NEB's decision. However, fees will not be refunded and may only be transferred if the NEB succeeds in finding another candidate to fill the vacated CPE or PSA seat.
CPE fees and administrative fees (full or retake) cannot be refunded if the candidate fails to receive a visa or other required travel documentation to allow travel to the CPE site. Candidates are responsible for ensuring all documents permitting travel are in place prior to submitting any non-refundable/non-transferable fee.
In the event that a candidate withdraws from the CPE during a session of the exam due to illness or a death, serious injury or illness of a close family member, the candidate must immediately notify the CPE Head Examiner at the exam site and the NEB of the withdrawal. The candidate must provide supporting documentation to the NEB within seven days.
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